Do customers need to download an app?

No. Customers receive a secure web link where they describe the problem and upload photos or video straight from their phone's browser.

Stop Paying for the Second Truck Roll

Your Numbers

What callbacks cost you every month.

Plug in your own numbers. The math is simple - every avoided callback is a truck roll you didn't pay for.

Calls dispatched / month

Callback rate (%)

Cost per callback visit ($)

Callbacks / month

20

Monthly cost of callbacks

$13,000

Per year

$156,000

These are your numbers, not ours. Callbacks × cost per visit — nothing else.

How It Works

From unclear customer call to technician-ready job.

The job starts when the customer calls, not when the truck arrives.

📲

Send the Customer a Link

No app, no account. The customer sends photos, video, and answers to HVAC-specific questions from their phone.

No app · No login required

🔍

A Packet Gets Drafted

Equipment, symptoms, safety conditions, urgency, and what the customer already tried - organized into one page.

📋

Dispatcher Reviews & Approves

Nothing reaches a tech until your dispatcher approves it.

🚚

The Tech Drives Out Loaded

Right tech, right parts, right expectations - before the first visit, not the second.

See It Work

The actual product, not a mockup.

Three short clips - no audio, no narrator. Set up your company, open a case, and watch what the customer sees on their phone.

Set up your company in about a minute

Four steps - your details, phone verification, company info, and your trades. No sales call required to get in the door.

1:06 · no audio

Platform

What's in the box.

Web dashboard for the office. Mobile app for the field.

🎯

Technician-Ready Job Packets

Likely issue, parts to bring, estimated duration, urgency, and safety flags - drawn from the customer's photos, video, and answers. Your dispatcher approves every one.

📋

Guided Customer Intake

Customers get a secure link - describe the problem naturally, upload photos and video, answer trade-specific questions. Works on any phone. No app install, no account required.

🗂️

Dispatcher Command Center

Every job packet in one view. Review AI findings, approve the evidence, assign the right technician, and track status from intake to completion.

📱

Technician Mobile App

Techs receive the full job context before arrival - equipment details, symptoms, likely diagnosis, parts guidance - and log outcomes on site. They should never arrive blind.

🔒

Security & Audit Trail

Malware-scanned uploads, token-secured intake links, role-based access for owners, dispatchers, and techs - every action recorded in a complete audit trail.

Sample Reports

Read a sample packet.

Samples built from real-style cases, in the exact format SpotFix produces. No email required.

First page of the SpotFix HVAC sample job report

Residential HVAC · No Cooling

"AC running, but not cooling"

Three ranked causes with how to confirm each, parts and tools to load, and an R-454B safety flag that would ruin the visit if the tech showed up with R-410A gauges. Ends by showing which four words in the customer's own description carried the diagnosis.

Read the HVAC report (PDF)

First page of the SpotFix plumbing sample job report

Residential Plumbing · Under-Sink Leak

"Water under the kitchen sink"

Older home, galvanized supply and waste, disposal and dishwasher both in play - the kind of call where "it's leaking" tells a tech nothing. The packet narrows the source before the truck rolls and flags what the age of the plumbing changes about the repair.

Read the plumbing report (PDF)

Every report is reviewed and approved by your dispatcher before a technician sees it. Nothing reaches the field unapproved.

Pricing

Pilot: one case, free.
Then priced per packet.

Send one real call through SpotFix. If the packet doesn't tell your tech something useful before they drive out, you've lost nothing.

1

Pick one call

A no-cool, a leak, a noise. Whatever's on the board today.

2

Text the customer a link

They submit photos and answers in about 2 minutes. No app.

3

Read the packet

Compare it to what your tech found on site. Decide from there.

Try One Case Free

No credit card. After the pilot, you pay per packet - one packet is one customer request turned into a diagnostic packet. Ask about per-packet rates.

Who's building this

I'm Keyur Patel.

I'm building SpotFix to stop callbacks on residential HVAC dispatch. Most second truck rolls start with a first call that didn't capture enough — the wrong part, the wrong tech, a symptom nobody asked about. SpotFix fixes that one step.

Right now I'm looking for five HVAC dispatchers willing to run one real callback through it and tell me what the packet got wrong.

Be one of the five

FAQ

Questions dispatchers ask.

What counts as a technician-ready job?

One customer request turned into a technician-ready job packet before dispatch - intake photos, video, and details analyzed into a structured packet with likely issue, suspected parts, and duration estimate. Updating or re-opening an existing job doesn't count as a new one.

Will my customers actually use the intake link?

It's a two-minute web form on their own phone - no app, no account. Customers already send photos by text; this just structures them so the AI (and your team) can act on them.

Does the AI dispatch jobs on its own?

No. Your dispatcher reviews and approves every case before it reaches a technician. The AI drafts; your team decides. Nothing is automated past the point you're comfortable with.

How does pricing work?

Your first case is free. After that you pay per packet - one packet is one customer request turned into a diagnostic packet. No tiers to pick. Ask for current rates.

How long does setup take?

Under a day for most teams. Create your company, invite your dispatchers and techs, and start sending intake links the same afternoon. For the pilot, I'll set it up with you on a call.

How is our data protected?

All uploads are malware-scanned, customer links are token-secured, access is role-based, and every action is recorded in a complete audit trail. Your company's data is fully isolated from other businesses.

Is this the same as the SpotFix AI consumer app?

Same AI engine, different product. The consumer app helps homeowners fix things themselves. SpotFix for Business is the pre-dispatch intelligence platform for service companies at app.spotfixai.com.

Stop paying for the
second truck roll.

What callbacks cost you every month.